Field insights
When a technician confirms what actually fixed a problem, Fixxit captures it as a field insight and can cite it the next time that fault comes up. Hard-won know-how stays when people move on.
AI maintenance assistant
Answers from your own manuals, with the page to prove it.
Technicians ask about a fault code, a part or a procedure. Fixxit answers from your company's manuals, schematics, parts lists and service notes, and cites the exact page. One tap opens the PDF right there.
Powered by Claude. Runs in the browser on the phone in your pocket.
Technician: Press 2 is showing E42, low hydraulic pressure. What should I check?
Fixxit
Consulted 3 sources
E42 means main system pressure fell below its setpoint during the stroke. Work through these in order:
- Check the reservoir level and the suction strainer. Service manual, p. 142
- With the pump running, read pressure at test port MP1 and compare it with the setpoint. Hydraulic schematic, sheet 4
- If it's still low, inspect the relief valve cartridge and order the replacement listed for it. Parts list, p. 18
Lock out and bleed stored pressure before opening any line. Verify safety-critical steps against the original document.
Reads what you already have
- PDF & scanned PDF
- Word
- Excel
- PowerPoint
- Images (OCR)
- CSV & XML
- DXF drawings
- PLC & CNC programs
- ZIP archives
How it works
From filing cabinet to cited answers in three steps
No re-typing, no tagging marathons. Fixxit works with the documentation you already have, however it's organized today.
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Upload your documentation
Drag in whole folders or ZIP archives: OEM manuals, schematics, parts lists, service bulletins and your own procedures. Fixxit reads every page, scanned ones included, and sorts each file by machine and document type.
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Ask in plain language
From the office or at the machine on a phone. Describe the fault code, the part or the job. Focus on one machine, or ask across the whole plant.
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Fix it with the source in hand
Every answer cites the document and page it came from. Tap a citation to open the PDF at that page and check the diagram. Verified fixes go back in as field insights for the next shift.
Features
Built around the documents your plant already runs on
Fixxit doesn't answer from the open internet. It reads your library, and shows you where every answer came from.
Cited answers
Every answer shows its work
Fixxit points to the exact page it used: the section of the manual, the schematic sheet, the line in the parts list. Tap a citation and the original PDF opens at that page, so a technician can check the diagram before picking up a wrench.
- Document and page on every source
- Opens the original file, not a summary of it
- Safety-critical steps come with a reminder to verify against the source
Bulk upload
Upload the whole cabinet, not one file at a time
Drop in folders or ZIP archives and their structure comes with them. Scanned pages go through OCR so they're searchable too. CAD files and other formats without text are kept as reference entries, so Fixxit can still point people to them.
- Folders and ZIP archives keep their structure
- OCR for scanned PDFs, photos and multi-page TIFFs
- Word, Excel, PowerPoint, legacy Office, email, DXF, PLC and CNC files
AI auto-detection
Sorted by machine and document type, automatically
Fixxit reads folder names, file names and content to work out which machine each document belongs to, what kind of document it is and what to call it. You see how confident it is, and you can change anything afterwards.
- Detects machine, document type and title
- Shows its confidence for each suggestion
- One click to re-run detection or correct it by hand
Document library
One library, organized by machine
Every manual, parts list and service bulletin in one place, grouped by machine, with processing status at a glance. After an upload, Fixxit summarizes what it found: new machines, auto-detected files and anything that needs attention.
- Filter by machine, document type and status
- Shared documents available to every machine
- Owners and admins manage the library; technicians read and ask
Machine focus
Point it at the machine in front of you
Pick a machine and Fixxit starts with its documents, while still drawing on shared material like lockout procedures and plant standards. Starter prompts cover the everyday jobs: diagnosing a fault code, finding a part number, walking through a PM, summarizing lockout steps.
- Focus on one machine or ask across all of them
- Plain-language questions, no search syntax
- Conversations stay private to the person who started them
Beyond the manual
Knowledge that builds up, and data managers can act on
Management dashboard
Machine statistics, fault trends and resolution rates drawn from the questions your team asks, so you can see which equipment is eating the most time.
Made for the floor
Runs in any modern phone browser with nothing to install. Large touch targets and short, step-by-step answers that are readable in a hurry.
Roles that fit a plant
Owners and admins manage machines and documents. Technicians read and ask. Everyone sees the same, current library.
Private conversations
Each person's conversations are visible only to them, so technicians can ask the questions they'd hesitate to ask out loud.
Always the current revision
Replace a manual or reprocess a file and the next answer uses it. No retraining and no waiting for a vendor.
Who it's for
One tool for the floor and the office
For technicians
The answer, and where it came from
Stop digging through binders, shared drives and old emails while the line is down.
- Ask about a fault code, part or procedure in your own words
- Get steps grounded in your plant's documentation, with page citations
- Open the source PDF at the right page, on your phone
- Pick up fixes your colleagues have already verified
For maintenance managers
Knowledge that stays, and data you can use
Turn scattered manuals and tribal knowledge into something the whole team can rely on.
- One searchable library for every machine and site
- Help newer technicians work confidently with guided, cited answers
- See fault trends, machine statistics and resolution rates
- Stay in control with roles, private conversations and strict tenant isolation
Security & data isolation
Your documentation stays yours
Fixxit is multi-tenant by design. Isolation is enforced at every layer, from the database to the AI assistant itself.
- Strict tenant isolationEvery machine, document and conversation belongs to one organization, and every data access is scoped to it.
- A sandboxed assistantFor each question, the AI can only read your organization's library. It cannot write files, reach other tenants or run arbitrary commands.
- Private by defaultConversations are visible only to the person who started them. Roles control who can change the library.
- Hardened against prompt injectionAnswers are sanitized before display and images are stripped, so text hidden in a document can't quietly send data elsewhere.
Industries
Made for operations that run on machines and manuals
If your equipment came with a manual, Fixxit can help your team keep it running.
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Manufacturing & metal forming
Presses, CNC machines, welding cells and conveyors, with OEM manuals, PLC programs and electrical schematics.
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Laundry & textile care
Tunnel washers, dryers, ironers and folders from several vendors, often with decades of documentation.
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Food & beverage processing
Fillers, ovens, mixers and CIP systems, where downtime and sanitation windows are tight.
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Packaging & converting
Case packers, wrappers, labelers and palletizers across mixed-vendor lines.
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Facilities & utilities
Boilers, compressors, chillers and HVAC spread across buildings and sites.
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Water & process plants
Pumps, valves, dosing skids and instrumentation with long service histories.
FAQ
Questions we hear from maintenance teams
Where do the answers come from?
From the documents your organization uploads: OEM manuals, schematics, parts lists, service bulletins, procedures and your own notes. Fixxit uses Claude, Anthropic's AI model, to read and reason over that library, and every answer cites the document and page it used.
What if the answer isn't in our documents?
Fixxit is built to answer from your library and to show its sources, so it's easy to see what an answer rests on. If the citations don't back it up, your team knows to check with a senior tech or the OEM. As with any reference, verify safety-critical steps against the original document.
Which file types can we upload?
Practically anything. PDFs (including scanned pages, via OCR), images and multi-page TIFFs, Word, Excel and PowerPoint in current and legacy formats, OpenDocument, RTF, email (EML and MSG), HTML, CSV, JSON, XML, text and config files, CNC and PLC programs, and DXF drawings.
Files with no extractable text, such as DWG and other CAD formats, video or firmware, are kept as reference entries so they still show up in the library and Fixxit can point people to them. Upload whole folders or ZIP archives at once.
Is our data used to train AI models?
Fixxit runs on Anthropic's commercial API. Under Anthropic's commercial terms, content sent through the API is not used to train its models by default. Your documents are used to answer your own team's questions, and nobody else's.
Can other companies see our documents?
No. Every machine, document and conversation belongs to exactly one organization, and each request to the assistant is confined to that organization's library. The Security page explains how that works.
Does it work on a phone?
Yes. Fixxit runs in the browser on phones, tablets and desktops, so there's nothing to install. Technicians can ask a question at the machine and open the cited page right there.
How much work is setup?
Most of it is gathering documents you already have. Upload the folders as they are: Fixxit extracts the text, detects the machine and document type, and your team can start asking questions as soon as processing finishes. You can correct any classification afterwards.
How is Fixxit priced?
We scope pricing with each customer, based on your sites, team and document library. See Pricing or book a demo to talk it through.